FAQ
Frequently asked questions
Pool Owner
Can I invite my existing pool tech to use Dip?
Yes, once you create your profile you can invite your pool tech to download the Dip app. Simply tap the “invite your pool tech” button.
How does The Dip App help me find a quality pool tech?
Dip is used by the highest-ranked pool professionals in your area. Under the “Tech” tab, select “Find” and tap the blue button. We will connect you with a proven expert within 24 hours.
What does the 6 digit code do?
Once you receive the 6-digit code from your pool tech, input it into the Dip app. This will connect your profile to theirs (like accepting a friend request) and allow you to receive notifications, review bills, make payments, and more.
What is LSI?
LSI stands for Langelier Saturation Index, a calculated value that indicates whether pool or spa water tends to be scale-forming or corrosive. It measures factors like pH, calcium hardness, total alkalinity, temperature, and total dissolved solids. Maintaining an LSI value close to zero is ideal, as it prevents scaling on surfaces and corrosion of equipment and piping. Managing your pool’s LSI improves efficiency and can prevent leaks and damage.
Frequently asked questions
Pool Tech
How can I invite my customers to The Dip App?
Once you create your profile as a Business Owner you can invite your costumes to download the Dip app from your phone or tablet.
How do I add my customers to The Dip App?
The 6-digit code is the best way to import your customers into The Dip App. Once they add your code to their profile you will see a “Pending” customer (like a friend request). Simply approve if you want them added as a customer or reject if you do not. You can also manually add your customers. When you are in the “Customers” tab tap the + button in the upper right corner.
How do I set my prices?
You can set the monthly service rate for your customers in the “Customers” tab. The Dip app also allows you to set prices for chemicals and materials to add to your customer bills.
